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Marketing Goes Big and Cheesy: From Giant Cheez-Its to Résumé Pizzas—The Bold Moves You Can’t Ignore

Explore bold marketing stunts like Taco Bell's giant Cheez-It and Pizza Hut's résumé pizza. Learn key lessons on outrageous moves that get attention and how seamless customer service creates lasting i... ...more

Marketing ,Servin &Customer Gettin'

September 20, 2024•3 min read

The Customer Experience of "Hidden Details"

Disney’s legendary customer experience goes beyond rides and characters—it’s in the hidden details. From a once-a-year Hidden Mickey to skeletons locked in a chess stalemate, these Easter eggs build l... ...more

Servin

September 13, 2024•4 min read

Deliver Plus One

Today we're going to hammer home some customer service secrets that are as golden as a summer sunset at Disney World. ...more

Servin

May 06, 2024•3 min read

The difference between customer service and business success and failure?

“Punctuality provides personal power”. The punctual person has the most advantage over staff, vendors and clients. ...more

Servin

March 21, 2024•4 min read

Customer experience: How To Command The Highest Prices

Join Disney, Duluth Trading and Ferrari in commanding premium prices in your business ...more

Servin

March 06, 2024•2 min read

The Power of Punctuality

Customer Experience: The Power of punctuality ...more

Servin

February 18, 2024•4 min read

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Hi, I'm Vance Morris

Deliver Service Now institute

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