Free Articles To Help You...

Create Extraordinary Experiences
Command Premium Prices
Scale Your Business
Avoid Service Mistakes
Attract More Customers

Customer Experience: Magic of Handwritten Notes

June 13, 2024•2 min read

“The Hidden Profit in Handwritten Notes.” - Vance Morris

Are you struggling to stand out in a crowded market? Let me share a story about a pest control company that faced the same challenge. Their customer retention was plummeting, and referrals were scarce. They decided to implement a simple yet effective change: sending handwritten thank-you notes after each service visit.

Before making this change, their retention rate was a mere 50%, and referrals were almost nonexistent. After starting this heartfelt practice, their retention rate jumped to 70%, and referrals surged by 25%. This small gesture made customers feel truly valued and appreciated, turning them into loyal advocates for the company.

So, what's the relevance for your business?

Here are seven compelling reasons why handwritten thank-you notes can revolutionize your customer experience:

Personal Connection: In a digital age, a handwritten note makes a memorable impact and shows you care.
Customer Gratitude: Expressing appreciation boosts the overall customer experience.
Enhanced Loyalty: Customers who feel valued are more likely to stick with your brand.
Positive Referrals: Satisfied customers will spread the word about your excellent service.
Higher Retention: Regular appreciation helps keep customers coming back.
Competitive Edge: Handwritten notes differentiate you from competitors who rely on impersonal communication.
Improved Experience: Small gestures collectively enhance the customer journey, encouraging repeat business.

In my latest XP Report, we explore various strategies to implement these impactful gestures and drive significant profit growth.

Three compelling reasons to grab your copy of the XP Report:

Practical Insights: Gain actionable steps to create emotional connections with your customers.
Real Success Stories: Learn from real-life case studies that showcase the effectiveness of these strategies.
Stay Ahead: Equip yourself with the tools to differentiate your business and outshine the competition.

Unlock the full potential of your business. Get your copy of the XP Report today!

#CustomerExperience #CX #BusinessGrowth #CustomerLoyalty #EmotionalConnection #XPReport #CustomerRetention #HandwrittenNotes

customer retentioncustomer experience

Vance Morris

Vance Morris / Deliver Service Now institute is the only Disney Experience and Direct Response Marketing business on the planet. Deliver Service Now consults and coaches other companies on how to create and implement Disney style experiences and then apply Direct Response Marketing to profit from it.

Back to Blog

Hi, I'm Vance Morris

Deliver Service Now institute

Dear Entrepreneur,

Are you sick-n-tired of crappy online groups?

You know the one's... People reporting bloated results, people always ASKING and never GIVING.

You need to be around other business owners and entrepreneurs who will support you, guide you and, yes, call you out in order for you to grow your business.

If you have ever felt "out of place" hanging around people who have 'jobs' and have no idea what it feels like to be you... a business owner.... you are in the right place.

We are just like you.

And you need to have an easy to implement marketing and service system that you can roll up your sleeves and do yourself or hire others to do the tedious work.

That's where the XPerience Service System comes in.

And most of all... YOU MUST GET RESULTS. PERIOD.

I'm Vance Morris and I am inviting business owners and entrepreneurs who desire a better life, to bring their drive for success and combine it with my XPerience Service System to achieve their dream.

Click below to accept my invitation to join the Inner Circle.