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Beware CX Charlatans & Bamboozlers

Ohio Rep. Thaddeus Claggett wants to ban marriage between humans and AI chatbots, proof we’ve lost our minds. But the real frauds aren’t digital brides; they’re the charlatans posing as customer expe... ...more

Servin

October 16, 2025•3 min read

The $118 Dress Shirt Disaster: A Masterclass in How to Lose a Customer (and a Sale)

A trip to a luxury shirt store turned into a lesson in bad service. No greeting, no guidance, no upsell, just lost loyalty. Discover how small service failures destroy trust, sales, and lifetime value... ...more

Customer Gettin'

September 29, 2025•5 min read

Starbucks’ $500M Question: Can You Fix the Experience Without Fixing the People?

Starbucks is betting $500M on tech and baristas to fix long waits and boost sales. But the real lesson? No customers, no business. Ruthless profit management matters—but so does creating engaged emplo... ...more

Customer Gettin' ,Customer Keepin'

September 18, 2025•1 min read

Mark Zuckerberg on Customer Service Recovery

Customer service recovery isn’t about tossing out freebies like Zuckerberg’s donuts and headphones. It’s about anticipating problems, fixing them with empathy, and proving you value your customers lon... ...more

Customer Keepin'

September 18, 2025•1 min read

Why “But My Business is Different” Is Just Code for “I’m About to Be Roadkill”

Too many business owners hide behind “But my business is different” while the market passes them by. This post calls out the fatal mistakes—no adaptation, no upsells, no customer contact—and why they ... ...more

Scalin' ,Customer Keepin'

August 12, 2025•2 min read

5 Step "Quick Promo Builder" to boost Customer Retention.

Starbucks drops Pumpkin Spice in August to reactivate millions. Seasonal limited-time rituals drive customer retention & loyalty. Steal the play and build recurring revenue with the Loyalty Profit Eng... ...more

Customer Gettin' ,Customer Keepin'

July 23, 2025•0 min read

Business Freedom This 4th of July

At 12, I discovered freedom slinging papers for five bucks a week. True freedom isn’t fireworks; it’s building a business that doesn’t own you. Systems, pricing, and choices let you live on your terms... ...more

Marketing

July 03, 2025•3 min read

Customer Experience Begins Where Your Product Ends

Discover why customer experience is your real product and the secret to customer retention. Learn how personality, care, and consistency turn your business into a brand customers remember and return t... ...more

Servin

June 30, 2025•3 min read

How to Put Personality in Your Business

Injecting personality into your business isn’t risky—it’s required. From Disney to carpet cleaning, I’ve seen how small changes (like phone greetings and thank-you gifts) create unforgettable experien... ...more

Servin ,Customer Gettin'

June 25, 2025•3 min read

Hi, I'm Vance Morris

Deliver Service Now institute

Dear Entrepreneur,

Are you sick-n-tired of crappy online groups?

You know the one's... People reporting bloated results, people always ASKING and never GIVING.

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